Consultations - Philippines

As part of the intake process, a Naluri admin will be available to answer any payment-related questions at the time of your session confirmation. If you would like assistance with fees, please do not hesitate to discuss this with us by emailing consultation@naluri.life or call us at 03-2712-3230.

Please note that to help our coaches be available to support you, payment is required to secure your session booking and must be made at the point of confirming your booking unless otherwise indicated. If there are exceptional circumstances that make this difficult for you, please email or call us, and we will do our best to accommodate your needs.

We understand that plans change. If you need to reschedule or cancel your session once it has been confirmed, please let us know with at least 24 hours notice by emailing consultation@naluri.life or call us at 03-2712-3230.

Without such notice, you agree to forfeit 50% of the session fee. For more details, please refer to the Refund Policy.

This policy ensures all Naluri clients receive the attention and care they deserve. Notice of at least 24 hours allows coaches to assist other wait-listed clients.

In that same spirit, Naluri reserves the right to modify or cancel any session at least 24 hours in advance should a regrettable, unforeseen circumstance arise. You will be informed of any such change via phone and email. In the unlikely event that a psychologist, counsellor or coach does not provide notice, the next session will be provided free-of-charge at an alternate date and time agreed upon, or refunded in accordance with the Refund Policy.

Special exceptions or accommodations may be extended regarding this policy due to extenuating circumstances but are subject to Naluri’s discretion.

Please note that in accordance with the Payment Policy, any booked session with an outstanding payment within the 24 hours of the session is considered “unconfirmed” and will be cancelled.

Please note all changes or cancellation requests made with less than 24 hours’ notice will result in a forfeiture of 50% of the session fee. The remaining fee value can be applied to a rescheduled session or refunded at your request.

Similarly, if a psychologist, counsellor or coach reschedules or cancels a session with less than 24 hours' notice, then a free session will be provided. The fee you paid can be applied to your next session or refunded at your request.

All refunds will be processed via the payment method used at the time of booking, within 72 hours of the cancellation.

To ensure that the Naluri coaching team is available to help as many people as possible, no-shows for confirmed sessions will be treated as late cancellations and will result in a forfeiture of 50% of the session fee.

For more information, the Naluri team is available at consultation@naluri.life.